Shipping policy

First of all, it is important to understand that processing times are not included in shipping times 
and are added to them. All orders are processed within 1 to 3 business days (excluding 
weekends and holidays) after receipt of your order confirmation email. You will be notified again 
when your order has been shipped. However, delivery times may be delayed due to high order 
volumes, carrier strikes, or other unforeseen circumstances. Rates and estimates for domestic 
shipments Shipping costs for your order will be calculated and displayed at the time of ordering. 
We offer a flat rate of €0 or €8.99 for shipments to France. Delivery option Estimated delivery 
date Price Free delivery 7 to 10 business days €0 How can I check the status of my order? 
When your order is shipped, you will receive an email notification containing a tracking number 
that you can use to check the status of your order. Please allow 48 hours for tracking 
information to be available. If you have not received your order within X days of receiving the 
shipping confirmation email, please contact us at info@calmert.com with your name and 
order number. You can also track your order on the "Track my order" page of the website. 
Refunds, returns, and exchanges For more information on our return policy, please click on this 
link:    
https://calmert.com/policies/refund-policy We accept returns up to 30 days after 
delivery, if the item has not been used and is in its original condition, and we will refund the full 
amount of the order less the return shipping costs. If your order arrives damaged, please email 
us as soon as possible at info@calmert.com with your order number and a photo of the item. 
We will handle these issues on a case-by-case basis, but will do our best to find a satisfactory 
solution. If you have any other questions, feel free to contact us at info@calmert.com . 
Contact us By mail:  info@calmert.com 

By phone: +1 505 528 0219

Our address:   1209 MOUNTAIN ROAD PL NE STE R Albuquerque NM 87110